Terms and Conditions of the Fab Trade Group LTD Online Store

These terms apply to sales conducted within the territory of the United Kingdom by Fab Trade Group LTD.

§ 1. Definitions

Terms and Conditions – this document defining the rules of concluding and performing distance sales agreements via the Store, the rights and obligations of the parties, and complaint procedures. For electronic services, this constitutes regulations under the Electronic Commerce (EC Directive) Regulations 2002.

Customer – a natural person with full legal capacity, a legal person, or an organisational unit that concludes a distance sales agreement with the Seller.

Consumer – a natural person acting outside their business or professional activity.

Sole Trader with Consumer-Type Rights – a natural person entering into an agreement directly related to their business activity but not having a professional character (equivalent to “business acting as consumer”).

Seller – Fab Trade Group LTD, Company number: 13173366, with its registered office and correspondence address at: 112 High Street, TW3 1NA London; e-mail: orders@fabtrade.co.uk.

Store – the Seller’s online service available at: https://fabtrade.co.uk.

Distance Sales Agreement – a contract for the sale of Goods or provision of Digital Content/Services concluded without the simultaneous physical presence of the parties, using distance communication tools (Consumer Contracts Regulations 2013).

Goods – movable items offered in the Store.

Digital Service / Digital Content – as defined in the Consumer Rights Act 2015.

Privacy and Cookie Policy – a document describing data processing and the use of cookies: /privacy-and-cookie-notice.html (UK GDPR, Data Protection Act 2018, PECR).

Durable Medium – a medium that allows storing information in a way accessible in the future (e.g., e-mail).

Electronic Order Form – the ordering process provided in the Store.

Electronic Returns Form – the return/withdrawal process: /returns-open.html.

Electronic Complaint Form – the complaint process: /rma-open.html.

Account – a set of customer data and functions in the Store.

§ 2. General Provisions

1. The Store enables:
   • concluding online sales agreements for goods,
   • registration and use of an Account,
   • adding reviews about orders and goods,
   • receiving e-mails with confirmations and order updates.
2. Technical requirements: an up-to-date web browser (e.g., Chrome, Firefox, Edge) and the ability to read PDF files.
3. Content in the Store (descriptions, prices) constitutes an invitation to conclude an agreement. Prices include taxes, and the total cost (including delivery) is shown before placing the order (CCR 2013).
4. The Terms and Conditions and attachments are available before, during, and after placing an order and may be saved on a durable medium.
5. The Store applies appropriate technical and organisational measures to ensure secure data transmission.

§ 3. Orders

1. Orders may be placed via an Account or as a guest. A technical account may be created for guest checkouts solely to process the order.
2. Orders are placed through the Electronic Order Form or fast checkout methods (e.g., Apple Pay/Google Pay, if available). Adding items to the cart specifies the assortment, price, and quantity.
3. Before placing the order, a summary is displayed (seller, items, total price, delivery costs and time, payment method).
4. For digital content/services not supplied on a tangible medium, the Customer may be asked to consent to begin the service before the 14‑day withdrawal period ends, acknowledging loss of the right of withdrawal (CCR 2013).
5. To place an order, the Customer must provide required data, accept the Terms and Conditions, and click the “Order and pay” button.
6. The agreement is concluded once the order is accepted by the Seller; the Customer receives a confirmation e-mail with the Terms and Conditions and legal notices.
7. Until order processing begins, the Customer may:
   • modify the order by placing a new one (payments are reconciled or overpayments refunded),
   • cancel the order (refund issued promptly, no later than 3 working days, using the same payment method where possible).
8. Standard order processing time is 1–10 working days (unless otherwise indicated on the product page or summary).

§ 4. Payment

1. Available payment methods are presented during the checkout process and on the page: /payments.html.
2. After purchase, the Seller issues an appropriate sales document (e.g., electronic invoice/receipt).

§ 5. Delivery

1. Delivery methods and costs are shown in the order form and on the page: /delivery.html.
2. Failure to collect a parcel resulting in its return to the Seller may – after an unsuccessful e-mail notice – lead to withdrawal from the agreement and refund (minus justified costs incurred due to non-collection, if applicable).

§ 6. Withdrawal from the Agreement (Returns) – Electronic Returns Form

1. A Consumer has 14 days to withdraw from a distance agreement without giving a reason (CCR 2013). Upon withdrawal, the agreement is considered void.
2. The same rights apply to a Sole Trader with Consumer-Type Rights.
3. The Consumer bears the direct cost of returning the goods (unless the Store explicitly offers free returns).
4. Withdrawal may be submitted:
   • via the form: /returns-open.html (recommended), or
   • in writing using the template (Annex 2) and sending it to the Seller’s address.
5. The Store promptly confirms receipt of the withdrawal on a durable medium.
6. The 14‑day period starts:
   • for goods – from the moment the Consumer or a designated third party takes possession,
   • for goods delivered in parts – from possession of the last part,
   • for regular deliveries – from possession of the first item,
   • for digital content/services – from the moment of agreement conclusion.
7. Exceptions to the right of withdrawal (CCR 2013, reg. 28) include: fully performed services with prior consent; goods customised for the Consumer; sealed goods unfit for return after opening for hygiene reasons; sealed recordings/software after opening; intangible digital content supplied with explicit consent; perishable items; items inseparably mixed after delivery; newspapers (excluding subscriptions); public auctions; services with fixed performance dates (events, accommodation, vehicle rental, catering).

§ 7. Effects of Withdrawal

1. The Seller refunds all payments (including the cost of the cheapest standard delivery) promptly, no later than 14 days from receiving the withdrawal statement, using the original payment method unless agreed otherwise.
2. The Seller may withhold the refund until receiving the returned goods or proof of shipping—whichever occurs first.
3. The Consumer must return the goods to the Seller no later than 14 days from the withdrawal date (posting before the deadline is sufficient).
4. The Consumer is liable for any diminished value resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

§ 8. Complaints (Goods, Digital Content and Digital Services)

1. A complaint may be submitted:
   • via the form: /rma-open.html, or
   • by e‑mail to: orders@fabtrade.co.uk, or in writing to the Seller’s address.
2. The complaint should include: description of the defect, requested resolution (repair, replacement, price reduction, refund), contact details and—if possible—documentation and proof of purchase.
3. The Seller responds within 14 calendar days.
4. If the complaint is justified, the Seller covers the cost of repair/replacement and shipping.
5. For Consumers, the Consumer Rights Act 2015 applies:
   • right to goods conforming with the contract; if defective – repair or replacement within a reasonable time and without significant inconvenience,
   • short-term right to reject (30 days) for major defects – full refund; next, the right to repair/replacement; if impossible or ineffective – final price reduction or refund,
   • for digital content/services – bringing them into conformity within a reasonable time; if impossible – appropriate price reduction or refund.

§ 9. Reviews

1. Reviews of the service or products may be submitted on the Store or via a link sent after purchase. Submitting a review is voluntary and free.
2. The Seller may mark reviews as “verified purchase” (verification of the e‑mail used in the order). Unlawful, offensive, or misleading content is not permitted. At the Customer’s request, the review text may be hidden (the star rating may still count toward the average).

§ 10. Intellectual Property

1. The Customer does not acquire rights to elements of the Store (content, graphics, code) beyond permitted personal use. Interference with Store mechanisms is prohibited.
2. By submitting a review that constitutes an original work, the Customer grants the Seller a non-exclusive, free licence to publish it online (with the right to technical adaptation for publication).

§ 11. Subscriptions (if available)

1. A subscription enables recurring orders of selected goods at chosen intervals, with recurring payments (e.g., via a payment operator). Removing the card or cancelling the subscription terminates the service.
2. The Customer is informed at least 3 days before the next recurring payment. The subscription may be cancelled via the Account or by contacting the Seller.

§ 12. Data and Privacy

1. The Seller is the data controller. Processing is carried out under UK GDPR and the Data Protection Act 2018. Details: Privacy and Cookie Policy.
2. The website uses cookies in accordance with PECR; consents are collected as required.

§ 13. Final Provisions

1. These terms apply from 2025‑10‑01 (or the publication date, whichever is later). Amendments do not affect acquired rights—agreements concluded before changes are governed by the previous version.
2. The governing law is that of England and Wales. Disputes will be resolved by the competent courts of England and Wales. Consumers may use out‑of‑court dispute resolution methods where available.

§ 14. Annex 2 – Withdrawal Form Template

(Complete and return this form only if you wish to withdraw from the agreement)

– Recipient: Fab Trade Group LTD, 112 High Street, TW3 1NA London, e-mail: orders@fabtrade.co.uk

– I/We (*) hereby inform you of my/our withdrawal from the contract for the sale of the following goods / provision of the following service:

................................................................................................................

– Date of conclusion of contract / receipt of goods (*) .................................................................

– Name of Consumer(s) .....................................................................

– Address of Consumer(s) .....................................................................................

– Signature of Consumer(s) (only if this form is submitted on paper)

– Date ....................................................................................................................

(*) Delete as appropriate.